- Are you sending anything to my home address?
- Do I need to give you my email-address? Why is that important?
- I have forgotten my password. What can I do?
- About our Downloadvideos:
- Do you offer “Streaming Videos”?
- Do you offer your downloadvideos on CD?
- What name will appear on my credit card statement?
- Why cant I download the video?
- Is there a certain time frame to watch the video after the purchase?
- Where can I find support regarding my billing questions?
Are you sending anything to my home address?
NO! You won’t receive any post from us to your physical address. All our correspondence is online and by email ONLY.
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Do I need to give you my email-address? Why is that important?
Yes, we NEED your email-address in the registration process and before you can buy a downloadvideo. Please make sure you provide us with a correct email-address. After the registration in our onlinestore, you will receive a short welcome email. If you don’t receive this email, please check your spam, junk or unknown folder with your email provider (AOL, GMX, etc). This is important for example in case you have any problems with our onlinestore or any questions. Or maybe you just forgot your password. On demand our onlinestore sends you a new password, but therefore it is important that we have your correct email address on file and you can receive our emails properly. All our emails will be from this email-address: info@pedalpumpingpassion.com
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I have forgotten my password. What can I do?
Please use the following link to receive a new password: /my-account/lost-password/
Our onlineshop will automatically send you a new password then to the email-address you have registered with us.
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About our Downloadvideos:
Before buying please have a closer look at the description and the pictures of the video! The final downloadvideo will be automatically available in different qualities. Make sure your computer is fast enough to play our videos. For further questions about this topic, please ask our support. Thank You!
Do you offer “Streaming Videos”?
No, we don’t offer streaming videos. After buying one of our videos, you have to download it completely to your computer and save it there before watching. Then you can watch the video as often as you like.
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Do you offer your downloadvideos on CD?
NO. We are not going to send anything by post and we don’t offer our downloadvideos on CD. If you have any trouble with downloading our videos, please let us know.
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What name will appear on my credit card statement?
In case you are checking out with CCBill, the credit card statement will be: CCBill.com *PinkPredator
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Why cant I download the video?
After a purchase each downloadvideo can be downloaded immediately in a time frame of 48 hours and 3 tries per version. Just behind the downloadlink in your customer account you can find the time and the number of tries you have left to download the file. Did you exceed the time or tries without downloading the video to your harddrive properly, please let us know, and we will help you!
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Is there a certain time frame to watch the video after the purchase?
Once you have bought a downloadvideo in our onlinestore, you can keep it forever. There is no time limit to watch it. All you have to do, is download the video from our server to the harddrive of your computer. Please take care you remember the place where you saved it to and back-up the video for the case of a future harddrive failure.
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Where can I find support regarding my billing questions?
We are offering different billing solutions. Each solution has got its own support.
For questions regarding CCBill Billing, please contact: https://support.ccbill.com/
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